Bill & Melinda Gates Foundation
Tackling global development challenges with empathy
We partnered with the Bill & Melinda Gates Foundation on their journey to bring a human-centered design approach to their investment process. We developed a service model and guide to help frame their use case development from the perspective of the people and communities they impact.
Originally developed for the Global Health division, the guide has been adopted across the Foundation to help bring a human-centered lens to stakeholder alignment, investment prioritization, and strategic problem-solving for some of the world’s most complex challenges.
“Artefact was an excellent partner in helping us move from a solution-first mentality to more deeply understanding and defining the problems we aim to solve. The service model and guide have been enormously successful in helping us relate to the communities we serve and identify how best to respond to their needs.”
– Tracy Pilar Johnson, PhD
Senior Program Officer, Insights, Global Delivery Programs
The Bill & Melinda Gates Foundation