Twitter has become a cesspool of abuse and harassment. Facebook has become a pushy aggregator of algorithm-driven advertising and fake news. Yet recent redesign efforts by both companies have managed to avoid the elephants in the room. For example, Twitter recently released a redesign that consisted of having “refined our typography” and shiny round profile icons. The redesign was met with scorn for not having addressed the harassment, misogyny, and racism that are now synonymous with the platform.
Along a similar vein, there are Facebook’s “how might we” statements for their recent news feed redesign. Many designers are familiar with “how might we” statements as a way of driving ideation and helping us imagine new possibilities. Facebook’s news feed “how might we’s” consisted of statements such as “how might we make the news feed more engaging and immersive?”
As designers, we are missing the big picture. We focus on details such as microinteractions, typography and icons, without thinking about the outcome we are trying to achieve — just look at the iPhone X. This focus on craft alone not only negates our potential impact, it tarnishes our reputation as agents of change. We need to think beyond the direct engagement with the products we design, and focus on the consequences of our work.
So what’s a designer to do? Before we ask ‘how might we’, we need to get to ‘why’.
We need to allow ourselves and our colleagues to think about outcomes: What do you want your design to do after it’s out of your hands? The statement that I’ve now started using to get to that rationale and impact is what we call at Artefact “…Is to… So that”.
When we translate the Facebook prompts into this structure, it is suddenly harder to remain blind to the outcome (or lack thereof) of your work:
What’s interesting, is that allowing the distinction between news feed content was actually one of the Facebook news feed team’s “how might we” statements: “How might we improve News Feed to be easier to read and distinguish key areas of content?” The problem is that their way of addressing this question was to “make the News Feed stories easier to read by improving visual hierarchy, increasing type size and color contrast.”
And this is why first identifying the outcomes through asking “Is to… so that” is so critical: it gives you the lens through which you can better define your ideation. If your desired outcome is to help people avoid or understand unreliable news sources, your ideation will look much different from simple “color contrast.” The end result may still involve typography and color, but these decisions will be in the function of the larger outcome. The tools we have at our disposal may not change, but our impact will.
Design is such a self-important profession. Our egos have been stoked by the fact that we operate at the elusive intersection of creativity and pragmatism. We have become the translators between technology and human need and emotion. What we have to remember is that designers bear moral responsibility for their design decisions, even when they have negative consequences.
We can either continue to focus on only the craft of design, exemplified by lovely design execution and an emphasis on engagement, or we can evolve. The purpose of [not just focusing on craft and engagement] is to [empower designers] so that[we can solve complex interconnected problems that need to be solved].
Which would you rather focus on?