MyIT 2.0 Transforming the IT Experience with Next-Generation Self-Service
From automation to cloud and mobile to mainframe, BMC Software delivers innovative IT management solutions to more than 15,000 customers around the world. The company believes that interconnected digital experiences will be key for its business success.
That is why BMC approached Artefact with a challenge – to help in its transformation from a feature-driven enterprise software company, to an experience-driven one. Our first task was to refresh MyIT, BMC’s award-winning internal IT service.
When BMC launched the MyIT service in 2012, CIO Magazine called it the “future of IT services” and a prime example of consumerization of IT. With the next version of the service, the company wanted to further enhance the MyIT experience by incorporating key functionalities and UI innovations that reduce IT friction, cut support costs and bring more value to users.
Reimagined with a new look and new functionality, MyIT 2.0 is the first in a series of key milestones on BMC’s path to deliver truly unique user-experiences. Since the launch on MyIT 2.0, BMC has added more than 100 customers with more than a million seats.